With the arrival of internet, we started working with security technologies and since that time everything has changed. Cloud adoption is increasing each day, firewall is not the only protection mechanism against threats, each year we meet with new threats and technologies, there are IT service companies managing security products for their customers, there are several compliances to comply with. How about security operations?

When we talk about security operations it generally means administration of security devices. Firewalls, proxy, IPS, WAF are some of the devices that is managed by security operation teams. These teams do maintenance activities for these devices, also they need to resolve tickets coming from the ticketing system related with these devices. Security administration was something like that 20 years before except the addition of new devices to the system. Daily routines and effort needed activities must somehow need to be changed. Security administrators need to focus on advance capabilities of the systems they are managing and advance more on their knowledge. To be able to do that they must follow new publications and new technologies, test new technologies in their lab environment. They need to focus on Improving the infrastructure and harden it and also make extensive testing before making any changes to the system. With the daily ongoing operations although it is necessary it is not possible to arrange time for these activities. So, daily routines, operational tasks and all other things that can be automated must be automated.

We are not in an era that configuration backups of the devices are managed manually for example. We are using systems that can do it daily for us. Similarly, policy changes are also among the activities that can easily be handled by specialized products. Periodical analysis and hardening activities can also be managed in a way that operation teams not spend time on with the aid of same kind of systems. If an activity that is done manually can easily be written down step by step, then it can be said that it can also be done automatically by the aid of any system, so the approach to this kind of any task must be to automate it.

The realm of security operations places a significant burden on IT teams, particularly when it comes to complex tasks like firewall management. In addition to their core responsibilities of maintaining IT infrastructure, IT teams are tasked with configuring, monitoring, and updating firewalls to thwart potential cyber threats. This burden is amplified by the constant evolution of attack techniques and the need for stringent policy enforcement. Manual firewall management consumes valuable time and resources, diverting IT personnel from other critical duties. Furthermore, misconfigurations or delays in updating firewall rules can inadvertently open vulnerabilities in the network. As organizations grow and networks become more intricate, this burden becomes even more challenging to bear. To address this, IT teams are turning to automation and advanced management solutions that not only streamline firewall operations but also free up IT personnel to focus on strategic initiatives and proactively addressing security concerns.

Cyber defense or cyber monitoring activities are also security operations that not include administration of security devices, instead including analysis of events generated on the system. These events are managed in tiered levels of experts, however in the first layer it is needed to use orchestration solutions to triage the events going on. It is a triage activity automation, otherwise to be done by people.

Security operations in nowadays is composed of administration of many devices. Manual routine activities on these devices need to be automated to make use of qualified employees in an optimum way. In a way that enable them advance more on their security knowledge.