GlassHouse streamlines multi-customer firewall governance—without growing the team
Overview
GlassHouse is a long-standing service provider in Turkey, focused on managed cloud services and managing customer IT infrastructures with a team of nearly 200 people.
Challenge
As the number of customers and firewalls increased, rule volumes grew and firewall management became difficult to control. GlassHouse faced policy non-compliance issues and relied on manual checks to confirm whether a rule conflicted with existing policies—checks that were often delayed, increasing risk.
Why Opinnate
While evaluating market options, what differentiated Opinnate was a hands-on approach: GlassHouse was offered a real trial in their own environment, helping the team validate needs and align stakeholders across operations and reporting.
Implementation
Because a trial setup was already completed, GlassHouse moved quickly into production. With Opinnate’s guidance, they finished the live installation in under a month, without disrupting operations.
Results
GlassHouse prioritized rule-policy alignment—especially important for regulated-industry customers who require evidence through audits and assessments.
Key outcomes included:
- 40–45% improvement in rulebase hygiene
- Example impact: out of 1,000 rules, Opinnate enabled cleaning 400–450 rules
- Approval workflow to reduce human error: rules go live only after review by a qualified colleague
Customer quote (site-ready)
“Opinnate is a very important business partner for us. It enabled us to grow our business without having to grow our team.”
Forward-looking note
Opinnate became part of day-to-day operations—so when GlassHouse opens a new data center or expands security infrastructure, Opinnate is among the first partners they turn to.
